ACCEPTANCE OF TERMS AND CONDITIONS

By clicking “I accept” and/or checking the corresponding box, or by providing your acceptance through any other acceptance protocol presented through the service (as defined below), you acknowledge that you have read, accepted, and agreed to these Terms and Conditions and agree to be bound by this agreement. If you do not agree to these Terms and Conditions, do not create an account or use the Service.

MEDICAL EMERGENCIES

If you have a medical emergency, seek in-person emergency medical care immediately or dial “911” or the emergency number applicable in your locality. The Service is not appropriate for all medical conditions or concerns. This Agreement is subject to modification as provided herein.

DESCRIPTION OF THE SERVICE

Tuyo Health México, S.C., or Revell Health México, S.A. de C.V. (hereinafter, “Tuyo Health,” “we,” or “us”), makes available to you certain information related to telemedicine services and/or facilitates access to telemedicine and medical services.

Tuyo Health owns and operates the websites located at www.tuyohealth.mx (the “Platform”). Your access to and use of the Platform, any portion thereof, or any element related thereto, including its content (“Content”), as well as any product or service provided through the Platform or any affiliated website, software, or application owned or operated by Tuyo Health (collectively, including the Platform and the Content, the “Service”), is governed by these Terms and Conditions (the “Terms and Conditions” or the “Agreement”).

DEFINITION OF “YOU”

In this agreement, the terms “You,” “you,” and “your” refer to the person using the service, with the understanding that the service may not be used by or on behalf of a minor.

ACCEPTANCE OF THE AGREEMENT

Your access to and use of the Service are subject to this Agreement and all applicable laws and regulations. If you do not fully accept and agree to be bound by this Agreement, you are strictly prohibited from visiting, accessing, registering for, and/or using the Service or any information or Content provided through it, except to the extent necessary to review this Agreement.

The Service is under continuous development, and we reserve the right to revise or remove any part of this Agreement or the Service, at our sole discretion, at any time and without prior notice. Any modification to this Agreement will be notified by publication and will take effect upon posting on the Platform. Unless otherwise indicated, any new Content added to the Service will be subject to this Agreement as of its publication on the Platform. If you do not agree with this Agreement or any of its terms, you may choose not to use the Service. Continued use of the Service after any modification is posted will constitute your acceptance of the Agreement as modified.

YOUR RELATIONSHIP WITH US

We make available to individuals who register as users of the Service (“User”) certain products and services sold or offered by Tuyo Health or by third-party medical providers, pharmacies, or other vendors through the Service.

The Service provides access to healthcare services delivered by physicians, healthcare professionals, allied health professionals, and mental health professionals who provide certain medical and/or mental health services through the Platform under certain guidelines but independently and without subordination (the “Physicians”).

We may also provide prescription fulfillment services offered by third-party pharmacies and compounding pharmacies (“Pharmacies”) through third parties and, in certain cases, laboratory services provided by third-party laboratory providers. You acknowledge and agree that your prescription(s) may be filled and transferred among any of the Pharmacies and that such arrangements may be carried out on your behalf with such third parties (the “Providers”).

By accepting this Agreement, you acknowledge and agree that any services you receive from Laboratories, Pharmacies, or Providers through the Platform will also be subject to this Agreement and that such Laboratories, Pharmacies, and Providers are third-party beneficiaries of this Agreement.

We do not control or interfere with the professional practice of medicine or mental health care by the Physicians, who are solely responsible for directing the medical care, mental health care, and/or treatment they provide to you, nor do we interfere with the professional practice of any Provider with respect to additional services to which you may have access.

By using the Service, you may establish a physician-patient relationship with the Physicians or another relationship with a Provider. Likewise, we do not control or interfere with any professional services provided by Laboratories and Pharmacies, which are solely responsible for the professional services they provide through the Service.

By accepting this Agreement, you acknowledge and agree that the Physicians and Providers may send you messages and reports through the Platform regarding your diagnosis and/or treatment.

You further understand and agree that it is your sole responsibility to monitor and respond to such messages and reports, and that neither Tuyo Health, the Physicians, nor any Provider shall be liable in any way—and you will not hold them liable—for any loss, injury, or claim of any nature resulting from your failure to read or respond to such messages or from your failure to follow any treatment recommendation or instruction issued by the Physicians or your Provider(s).

SUBSCRIPTION PRODUCTS AND SERVICES

Certain products and services available for purchase through the Service require that you purchase the product and/or service on an automatically renewing subscription basis. For subscription-based products and services, your payment method will be automatically charged at regular intervals as described for such product or service during the checkout process until you cancel your subscription.

You may cancel a subscription at any time through your online account. Cancellation will take effect at the end of the current subscription period.

We do not offer refunds for partially used subscription periods, although we may grant them on a case-by-case basis at our sole discretion.

Some services, such as primary care, do not include the cost of medications; such services cover only the medical consultation.

PRESCRIPTION PRODUCTS

Certain products available through the Platform require a valid prescription issued by a licensed healthcare professional. You may not obtain a prescription product unless you have completed a consultation with one of the Physicians, the Physician has determined the product is appropriate for you, and the Physician has issued the corresponding prescription.

Once a prescription has been dispensed by any affiliated pharmacy, it cannot be returned or refunded.

If you believe you received the wrong medication or have any concerns regarding your order, you must immediately contact +52 55 9990 8956.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TUYO HEALTH SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, NOR FOR LOSS OF DATA OR PROFITS.

TUYO HEALTH’S TOTAL LIABILITY SHALL NOT EXCEED MXN $20,000.00 (TWENTY THOUSAND PESOS, NATIONAL CURRENCY).

CONTACT

For any questions, please contact the Customer Support Center at +52 55 9990 8956.